privacy policy

Privacy Policy

Last Updated: February 10th 2017

Real Simple Clean recognizes and respects the importance of maintaining the privacy of our customers, registered account holders and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

  • the personal information we may collect from you when you visit our website, respond to our emails, or otherwise contact us via telephone, email, fax or mail (collectively, our “Services”),
  • why we gather information from you,
  • how we collect it,
  • how we use it, and
  • the choices you have regarding our use of personal information you have provided.

This Privacy Policy governs your use of our website located at realsimpleclean.com (or the “website”). The Services are owned by Lab- Clean LLC. (the “Company”).

Note: You must be 18 years or older and the age of majority in your place of residence to use, subscribe or register as a member of realsimpleclean.com. The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.

WHY DO WE GATHER INFORMATION?

realsimpleclean.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us, our affiliated brands and selected third parties.

WHAT INFORMATION DO WE GATHER?

We collect information through our website including when you:

  • place an order,
  • participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you are interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address,
  • billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
  • products purchased,
  • any promotion or gift card code and related information,
  • other information you provide to us, including User Submissions.

Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled.

HOW WE USE “COOKIES”.

A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or account holder and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly.

INTEREST-BASED ADVERTISING

Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about dish soap, these websites or services may display to you an advertisement for our dish soap line. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information, but rather, upon your online activities.

We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities. However, you may opt-out of being tracked online by certain companies by visiting http://www.aboutads.info/choices/ OR http://www.networkadvertising.org/managing/opt_out.asp. If you opt-out, you will still receive advertisements, but they will not be delivered to you based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, so if you delete your cookies or use a different computer, you will have to repeat this process.

HOW WE USE THE INFORMATION WE COLLECT

We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from realsimpleclean.com and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined.

Our Affiliates, subcontractors, and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our business), are not considered to be third parties under this Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Policy, they are required to comply with this Policy. “Affiliates” are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as, Lab-Clean, LLC.

We may combine information we receive from you via our Services with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Services, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.

Please note that any personal information you reveal or post on one of our public forums, such as user reviews and ratings, are not protected by this Privacy Policy and may be collected, shared and used by us and with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.

CONSENT TO TRANSFER AND SUBMISSION

Our Services are operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using the Services or otherwise providing us with information, you hereby consent to this transfer.

Although personal information collected by us through the our Services will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.

LINKS TO OTHER SERVICES

realsimpleclean.com wants you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party services, you will be subject to the privacy policies and terms of use of those services, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other service.

SECURITY AND PASSWORDS

If you place an order on our website, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft IE®, Google Chrome®, Mozilla Firefox®, and Apple Safari® browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make all reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

Portions of the Services (such as our account holder registration) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Services (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

We may provide you with the ability to log into our Services using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service.

HOW TO LIMIT THE USE OF PERSONAL INFORMATION

We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Services shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.

FROM THIRD PARTIES

We do not share email addresses you provide with third parties.

FROM OUR AFFILIATES

If you also prefer not to have us provide personal information about you to our Affiliates, please let us know by emailing, writing or calling us as described below and identify the personal information that you would prefer not to be shared. Your instructions will be processed as soon as reasonably practicable and in accordance with law.

Emailing us at: [email protected] from the email address which you wish to have removed (i.e. not shared with our Affiliates), and include your postal mailing address in the message; or

Writing us at:

Customer Service

Lab-Clean, LLC.  3627 Briggeman Drive.  Los Alamitos, CA 90720

Telephoning us at 714 689 0063

Please include or tell us your mailing address.

FROM REALSIMPLECLEAN.COM

Any promotional email we send to you or your gift recipients will include a link to this Privacy Policy and a link to use to opt-out of receiving further promotional emails from the sender.

CORRECTIONS

Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected “Update Membership” page.

YOUR CONSENT AND CHANGES TO THIS POLICY

Subject to the above provisions, by using our website, you consent to the terms of this Privacy Policy. We may change our Privacy Policy from time to time as new features or services are added, suggestions from our customers are incorporated or other changes are made. We will endeavor to post any material changes to the Privacy Policy on our website at least 30 days prior to their effective date – unless we believe changes must take effect sooner to comply with law or to protect the Company or our customers, users, Members, recipients, Sponsors, Providers, Licensors, Merchants, Associates and Affiliates, in which case the changes will be effective upon posting or as otherwise specified.

The date on which the current Privacy Policy took effect is listed at the top of the Privacy Policy (see “Last Updated” at the top of each).

By using realsimpleclean.com after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy.

YOUR COMMENTS

realsimpleclean.com welcomes feedback concerning this Privacy Policy. Please send your comments and questions to [email protected]